24h UK Customer Support
UK Customer Support
Our UK based customer support is on hand when EV users find things confusing.
5-Star Support Good Customer Service goes a long Way
Brim removes the headaches that can come from managing an EV charger network
Better NHBC Scores
As a completely unique service, Brim’s specialist onboarding call centre help users when they first move in, and support our clients’ NHBC Scores.
Our Support
Supporting Homeowners
We understand not everyone feels confident with tech. That’s why our dedicated support team is available to answer any questions about your Brim Electric Vehicle Charger (EVC)—big or small.
We support your clients. Every new Brim EVC owner gets a personal onboarding call two weeks after move-in to ensure everything’s running smoothly.
Support Starts with Real People
In App Chat
Chat support offers quick and immediate answers and a direct contact to a human support team.
On the Road Brim Engineers
Brims in-house engineering team is available onsite or on the phone to offer technical support.
What does the flashing light mean?
Is your charger flashing green, yellow or red? Watch these animations to see what it means. Further detailed explanations are in the FAQs below.
Connected & Online
Green (1 second), 3 seconds off
The charger is both connected to the internet, and connected to our system.
Disconnected / Offline
GREEN (1 second), YELLOW (1 Second), 3 seconds off
The charger is either offline, or disconnected from our system. This may be a temporary issue.
Tamper Boundary Activated
Solid yellow light
The charger may not be properly closed, possibly due to an installation error. Please contact Customer Support.
Over/Under VoltageOver / Under
VoltageYellow (2 seconds), red (1/2 second), 3 seconds off
The charger is either receiving insufficient power, or receiving too much power. Please contact Customer Support.
Help and FAQs
Find answers to common questions and support topics.
What if I don't have my charger Pin and Password?
If your charger PIN or password wasn’t provided by your homebuilder or has been misplaced, we can send it to you via email after verifying your address.
Email plugmein@fulltothebrim.com with the subject “PIN and Password.”
Include:
- One proof of address
- A photo of the front of your charger
- A photo showing the serial number (begins with SN100..., found on the left side of the charger)
Why do I keep receiving 'Security/ Tamper Alert' Notifications?
Security Alert notifications appear when the charger’s tamper switch is triggered, usually indicating the cover may not be fully closed.
A solid yellow charger light confirms this status.
If you’re sure the cover is properly closed, the tamper switch may have bent slightly during installation — this won’t affect the functionality of the charger.
To stop these alerts, go to Profile → Notification Settings and toggle off Security Alert notifications.
Can multiple users access the same charger through the app?
Each home charger can only be paired with one account, but multiple users can log into the same account to share access — ideal for households.
Public chargers are open to everyone and operate on a pay-as-you-go basis for the energy used.
Can I add multiple chargers to my account?
Yes, you can — as long as the chargers aren’t already paired with another account.
To add another one, go to the Chargers tab and tap the addition button, then follow the same setup steps as before.
How do I customise my notifications?
Go to your Profile from the navigation bar and tap Notification Settings.
From there, you can turn notifications on or off based on your preferences.
How can I track my charging sessions and energy usage?
All charging sessions and usage history can be viewed in the app on the “Home” page. Select the “Usage” tab to view charging usage.
Alternatively you can view recent transactions in the Brim Wallet, if you've used a public charger.
Community Charging:
When using Community Charging, a transaction breakdown will be sent via email once the charging session has ended.
How do I charge on a schedule?
In the Home tab, tap 'Schedule' to set when your charger should start and stop charging.
You can choose a recurring schedule (for example, the same time every night) or a one-off schedule for a single session.
Keep your car plugged in, and it will automatically charge during your selected times.
NOTE: When you add a charger to your account, a default schedule is created automatically. Review this schedule and deactivate, or delete it as needed to make sure your charger follows your preferred settings.
How do I remove a charger from my account?
In the Chargers tab (⚡), open the charger’s Settings and tap the delete button at the bottom right of the screen.